Workflow Error: SETFIELDVALUE [Warning: Value cannot be set in BEFORELOAD on already existing (not a new) record.]
I see this error when trying to automatically set tickets to close. It’s weird because sometimes this workflow works and then sometimes this error comes up. Does anyone know what this means? Whenever I look this up in SuiteAnswers nothing comes up.
What is triggering this workflow to fire, when someone opens up the ticket? You cannot set a field value in before load of the workflow, only view them. Sounds like an architecture problem, should probably setting them to closed a different way (like on a schedule).