Why is this Workflow getting stuck?
Hey, I’m a relatively new NetSuite Administrator and have been more or less learning as I go. I’ve been trying to build a fairly basic email campaign workflow (New record -> send email -> wait a few days -> send another email -> wait a few days -> send another email etc) and am getting hung up. I’ve been banging my head against the wall for too long on this so I figured I would reach out for some help. Included below is a picture of the start of my workflow that I basically want to repeat.
Note that right now I’m focused on making the first few states work. This is an entry based WF, it triggers when someone fills out a landing page on our website. This creates a record in NetSuite for them, and triggers this workflow. The trigger is working properly (I have the first state send me an email when a record enters). Where I’m running into an issue is with the delay. If I take the delay out completely on the transitions, the record moves straight through the workflow as intended. However, if I put a delay on the transition from the “Delay: 3 Days” state to the “Lead Nurturing Email #2” state, the record gets stuck in the “Delay: 3 Days” state even after the delay has passed. I’m not sure why.
It’s worth noting that all the transitions are on entry as well, as when I was doing scheduled it wouldn’t work even without a delay. If there’s any info I haven’t provided that would be useful, please let me know. If anyone could help point me in the right direction here that would be greatly appreciated.
For anyone still reading this, changing it to “Transition On” scheduled didn’t solve the problem. For reference, the transition that is giving me a hard time is below:
Quick question, when you are setting the delay in the transition, are you leaving the “Transition On” field as “Entry” or are you switching it to “Scheduled” ?
They’re both on entry. I tried having both of the first two transitions on scheduled and it wasn’t working.
Based on this SuiteAnswer 40553 you should set the trigger to Scheduled if you are adding a delay . We have a workflow that sends out weekly emails and have it set to scheduled.
I guess I’ll give that another try. Thanks.
This didn’t work unfortunately. it’s still stuck in the “Delay: 3 Days” state (which I currently have set to an hour delay for testing purposes).
For anyone still reading this, changing it to “Transition On” scheduled didn’t solve the problem. For reference, the transition that is giving me a hard time is below:
Hi @STC
I had the same problem and changing the trigger to scheduled did work for me. Could your problem have been on the condition ?
regards
Simon
