Update supervisor record in employee
Hello,
I am looking to edit employees record with update of their supervisor, but when I am entering into the supervisor dropdown, I can see that not all employees are appearing and I can’t select the supervisor I wish.
We are using the Standard supervisor field.
I also try to update the field by import csv and api, but I am getting error “Invalid supervisor reference key”
Do I need to mark employee as eligible to be supervisor? I couldn’t find any place for that,
Thanks
In NetSuite, the ability to designate an employee as a supervisor depends on their role and permissions. To be able to set a supervisor, an employee must have a role with the “Setup Employee” permission. Additionally, the supervisor must have a higher access level than the employees they supervise.
If you’re unable to select a particular employee as a supervisor in the dropdown, it’s possible that they do not meet these requirements. To check if an employee is eligible to be a supervisor, you can navigate to their employee record and look for the “Supervisor Eligible” checkbox. If this checkbox is not present, it’s possible that the eligibility is determined by other factors, such as the employee’s role or department.
Regarding the “Invalid supervisor reference key” error you’re getting when trying to update the supervisor field through CSV import or API, this typically occurs when the supervisor record being referenced does not exist in the system or if the reference is incorrect. To resolve this issue, you may need to ensure that the supervisor record exists in the system and that the reference is accurate. You can also try updating the supervisor field manually from the employee record to see if that works.
Hope this helps!
TROY OLTMANNS
NETSUITE TECHNICAL ARCHITECT
troy.oltmanns@trevera.com
(p) 949.238.6900
(f) 949.271.4635
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rosemolj
Are you using a standard field or custom field?
ofere
Standard field