Unable to process any orders


Is anyone else experiencing issues with NetSuite this morning? We are encountering a slew of vague and unhelpful errors along the lines of “Undefined error”, etc. Wondering if this is related to a 3rd party system we use or if it’s NetSuite. I don’t see anything on the status page or downdetector that would indicate it’s NetSuite.

Rookie Asked on June 22, 2021 in Order Management.
Add Comment
1 Answer(s)
Best answer

It’s related to a test that NetSuite is doing to “prepare” us for the 2021.2 deprecation of SHA1 signatures for Token Based Authentication.  It’s a 24 hour shutoff where only SHA256 will work.

There will be another test in (apparently mid-) July for 72 hours. NS has yet to officially confirm the dates.

An email was sent to the Authorized Contact on the NS account (Look in Support : Account Management). This is often the accounting department.

More info at: https://community.oracle.com/netsuite/discussion/4471889/24-hour-test-window-for-hmac-sha1-deprecation-for-integrations-using-token-based-authentication#latest

Rookie Answered on June 22, 2021.
Add Comment

Your Answer

By posting your answer, you agree to the privacy policy and terms of service.
  • This site made possible by our sponsors:   Tipalti   Celigo   Become a Sponsor   Become a Sponsor