SSL Certificate for Site Builder


Hello everybody!

I’m new here, been lurking for a while trying to get my bearings. I hope my first post is right.

I’m fairly new to Netsuite, and I came into this company as they’re trying to transition from Site Builder to SuiteCommerce.

Due to some issues we’re running into, the transition is taking a long time. In the meantime, we need to have an SSL certificate installed into the current Site Builder site and convert all traffic from HTTP to HTTPS.

In brief conversations I’ve had with employees in the company, they say that it’s “not doable” because we’re using Sitebuilder – This doesn’t sound right to me.

It’s just a certificate and redirection rules, am I correct?

Should Netsuite services, or a 3rd party vendor be able to do this?

Or is there documentation that walks us through doing this ourselves? I can’t seem to find much about Site Builder when it comes to this specific item.

Thank you so much for your time and assistance!

— Oscar

Rookie Asked on January 9, 2020 in Administration.
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5 Answer(s)
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You should be able to do it. What´s not supported in SiteBuilder is Single Secure Domain.

I don´t know which SiteBuilder bundles you are using, but here you can find some info on patches for https support

Beginner Answered on January 9, 2020.

Thank you. That’s what I thought and all signs seem to indicate this is the case. From what I understand the single secure domain means that we can have all the pages secured, but at the final part of the check out process because it is sitebuilder, the checkout process gets redirected to the NetSuite hosted url instead of our own. — Correct?

on January 10, 2020.

You could still use your own domain for checkout.

You can use an SSL certificate to secure the shopping portion of your web store under an HTTPS domain and the secure checkout domain can be a default NetSuite checkout domain or your own checkout domain.

So basically, the difference between SiteBuilder and SuiteCommerce or SuiteCommerce Advance is that on the first one you will have 2 https domains (one for checkout and one for shopping) and on SC and SCA you can have one secure domain (Single Secure Domain) that covers the shopping and checkout experience.

on January 10, 2020.

Sounds good. Yeah, Netsuite services were supposed to move us to SC months ago but that project has been a PITA so until we find someone to help us move to SC we just need to secure our current SiteBuilder site. So long as the user experience is seamless and secure we’re okay with it using 2 different domains for the checkout process. We are losing sales right now because our content pages aren’t secure. Even if there is no security issue with that, the average consumer is trained to think that everything must be SSL.

on January 11, 2020.

Hi Oscar,

My name is Diego, I’m Sales Director at Tavano Team (

We are a SuiteCommerce Digital Agency with more than 10 years of experience, and we have been awarded with the Commerce Partner of the Year award from Oracle NetSuite.

We have helped many customers with the same issue as you have with the SSL certificate, as well as with any SC, SCA related projects.

Feel free to contact me at

We can help you out.

Thank you.

Kind regards,


on February 5, 2020.

Oscar, were you able to achieve SSL on the NetSuite site builder?  I am dealing with the same issue.

on April 29, 2022.
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Hello Mrog,

It can be tough to get a clear answer here, as NetSuite wants you to upgrade to SuiteCommerce. I have developed a CDN based solution that allows you to keep a custom checkout domain for the checkout/my account areas while making the entire site HTTPS. There are a bunch of technical details that have to be done right to avoid insecure content warnings (or even breaking functionality). I’ve done this for a couple dozen site builder sites and it works well, and includes security and performance enhancements due to the CDN. You can read about it more here:

Or feel free to get in touch and we can chat in more detail.


David Norris

Beginner Answered on January 9, 2020.

Thanks for your response. I agree they seem to always want you to upgrade or pay more. The reason we’re in this position right now is because their services team dropped the ball in upgrading us to SC/SCA so we are now delayed by several months and in the meantime we need to secure our current suitebuilder site. — Aside from getting it to be secure, we don’t want to invest in any new or additional solutions. I believe we’ll look at a CDN once we’re on the SC platform.

Thank you.

on January 10, 2020.
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Hi David,

I think my answer was pretty clear. What Mrog is asking it´s totally supported in NetSuite. If you are having trouble making this work you could request your AMO to contact ACS team so they can work with you on this.



Beginner Answered on January 9, 2020.
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Of course… I find a partial answer after I post the question…


Secure Shopping Domain — You can use an SSL certificate to secure the shopping portion of your web store under an HTTPS domain. You can do this for one or more secure shopping domains paired with a secure checkout domain. The secure checkout domain can be a default NetSuite checkout domain or a custom checkout domain


 Secure shopping domains are available for Site Builder (without Extensions) and Site Builder Extensions or Site Builder Extensions Premium (Elbrus and Kilimanjaro). If you have a different release of Site Builder, secure shopping domains may be available with a patch.” 

So based on that knowledge base article, it seems that we should be able to do it ourselves, or we could contract out to a 3rd party.

Are there any issues we should be aware of, that you foresee? —

Upon further discussion here, someone told me that even a certified Netsuite partner told us that it couldn’t be done, before. Why would they say that?

Rookie Answered on January 9, 2020.
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My understanding is that NetSuite’s solution doesn’t allow for a custom checkout domain for site builder (as it uses that slot for the www secure domain), and has a number of restrictions like not supporting some of the  SB extensions.  My solution has no such restrictions and includes additional benefits like security and improved performance.


Beginner Answered on January 9, 2020.

I am not familiar with your solution so I can not comment on that.

SiteBuilder does not support single secure domain, but it does support https on shopping and checkout (2 SSL cert.).

It comes as out of the box on native SiteBuilder (no bundles) and it´s supported on the most used SiteBuilder Extensions bundles and Reference Checkout and My Account bundles :

on January 9, 2020.
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