SOAP – CustomerSearch returns empty list

CustomerSearch –  Returns empty list when queried through SOAP.  In the NetSuite UI there is one active customer being shown. SuiteScript returns the record appropriately which I verified using the Suitescript debugger.

search_bool_field = ns0_factory.SearchBooleanField(False)
customer_search_basic = ns5_factory.CustomerSearchBasic(
customer_search = ns13_factory.CustomerSearch(basic=customer_search_basic)

response =
customer_search, _soapheaders={"tokenPassport": self._passport()}
Rookie Asked on August 4, 2020 in SuiteCloud.

Share the request xml from the web service logs.

on August 4, 2020.
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1 Answer(s)
Best answer


Are you using the same role in all instances?



Advanced Answered on August 4, 2020.

Yes , with full Administrator role

on August 4, 2020.

The Role was the issue, The Role did not have permissions for viewing the customers. Thanks

on August 4, 2020.
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