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Restrict View (even on List) for “Help Desk” Cases

Hello, quick question.. have anybody implemented using cases for Help Desk internally? We currently use case management for Customer but we are trying also make it available internally for IT, our concern is how to make those cases private to the internal IT team only as many time IT is dealing with confidential information such as terminations, hirings etc

Rookie Asked on December 4, 2019 in Support Management.
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1 Answer(s)

Hi Marmada,

Yes we have been using it for internal purposes. We have created a totally different case form and have restricted to specific users only.

Please send me a private message and I can share more about it.

Regards,

Ma

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Beginner Answered on December 5, 2019.

marmada

will send you a PM on slack 🙂

Thanks

on December 5, 2019.
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marmada

So, i can find you on slack or how to send you a PM

Thanks

on December 5, 2019.
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Joshua Godfrey

Hey Marmada,

Quick question, are you using the online case form to capture employee cases?

on June 9, 2020.
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