Reauthorize Rejected CyberSource Order

When CyberSource rejects a payment on an SO, I’m unable to correct the payment method and process the authorization again. NetSuite will save the order but won’t call CyberSource a second time. There is no new payment event, even though the Handling Mode field is set to “Process” (Payment Instruments is enabled).

I checked the payment processing profile and it’s set to accept orders when there is any security failure, not cancel it. I can’t find any configuration in Accounting Preferences or on the CyberSource profile to change this behavior.

Has anyone come across this? It’s seems unreasonable that your only option after a payment is rejected is to create a new sales order.

Beginner Asked on March 16, 2022 in Administration.
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1 Answer(s)

We have the same issue. Our solution is to process the payment in CyberSource and update the Invoice payment details.  I think they put the new CyberSource reference number in and manually set the credit card approved checkbox, but I’m not sure of the exact process.

Rookie Answered on March 18, 2022.

Thanks for the response. So you’re authorizing a second time in CyberSource and then manually entering the details for the second authorization into NetSuite? I guess that could work. It’s recording an external event, like you would do if a frontend website did the authorization and you’re passing it into the backend. Then the capture should use that second authorization. Correct me if I’m wrong, but I believe this is what you’re suggesting.

on March 22, 2022.
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