Netsuite Sales Order Cancellation

I am attempting to synchronize sales order details between my NetSuite and Magento store. I have completed all other tasks except for handling sales order cancellations. In the NetSuite sales order interface, I have not found a ‘cancel’ button, but there is one to close the sales order. Closing the sales order won’t be suitable for my case as it can be undone at any point. On the other hand, when I cancel an order in Magento, the status of that order doesn’t get updated after cancellation. What is the best solution for this, or in simpler terms, how can I cancel a sales order in NetSuite?”

Beginner Asked on November 22, 2023 in Sales Force Automation.
Add Comment
1 Answer(s)

Hi Yasir! The Cancel button is available on unapproved orders. Approved orders have a Close button.

Rookie Answered on December 15, 2023.
Add Comment

Your Answer

By posting your answer, you agree to the privacy policy and terms of service.
  • This site made possible by our sponsors:   Tipalti   Celigo   Become a Sponsor   Become a Sponsor