Credit Card Payment Terms not populating on Sales Order

Some customer payment methods are set to Credit Card.  Some are set to Net 30. We are using using Sales Order as invoice type on Suite Commerce.

All the appropriate payment profiles have been created.

For customers set to Net 30 Days on the sales order Terms is being populated.

When a Credit Card customer generates and order from the website and pays with Credit Card the Payment Terms are not being populated on the resulting Sales Order.

Any Ideas on how to populate the Terms on the sales order created from the website  would be greatly appreciated.

 

Rookie Asked on January 24, 2024 in SuiteCommerce.
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3 Answer(s)

Not sure I follow here: the customer is paying the balance upfront by credit card and the terms of payment are not showing up on the sales order? Why would they? They’ve already paid for the order.

Beginner Answered on February 7, 2024.
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Let me see if I can explain. Only do B2B. No Cash Sales and the Credit Card is not charged until the order is fulfilled.  In the customer record financials the Customer payment type is set to Credit Card.  Also have created a “Terms” of Credit Card.  When a Customer places a Credit card order the Terms on the Sales Order are not populated.  When the order is fulfilled and payment is processed  Netsuite turns the order terms into a cash sale and we don’t do cash sale.

Maybe this is the way Netsuite functions but for our operation we have to undo the cash sale and redo the transaction Terms as a credit card sale.

 

Rookie Answered on February 7, 2024.
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Apologies, I should have clarified that this is on suite commerce (website) orders. On manually generated orders we enter the appropriate Terms so there are no problems.

Rookie Answered on February 7, 2024.
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