Consultant experienced with NetSuite’s support center

My company has been using NetSuite since 2016. Now, we are is exploring the use of NetSuite for customer support, utilizing its Support Center, cases, etc.

Can you recommend a consultant who has experience in this area, to assist us from design to go-live?

Thank You,

Rookie Asked on March 19, 2023 in Support Management.
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3 Answer(s)

I can’t reccommend a consultant, but I can reccommend who not to use. Please avoid NetSuite’s in-house implementation teams at all costs. We used their SuiteSuccess team and it has been an actual disaster. They will not configure things for you unless you specificially ask about why something isn’t working right… and the answer is often because they didn’t set it up. I have a whole list of issues that’s tooexhausting to type out, but just avoid the in-house teams. Not sure where you are located, but I’ve heard good things about ScaleNorth but do not have first hand experience with them.

Rookie Answered on March 20, 2023.

Great advice!

on March 20, 2023.
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It’s great to hear that your company is considering utilizing NetSuite for customer support. I’m glad to let you know that our team at Seller Universe has extensive experience with NetSuite implementation, and we would be happy to assist you with the design and go-live of your support center, cases, and other related features. Please feel free to shoot me an email at, and I’ll send over our deck to showcase how we can assist you. Thank you for considering our services, and we look forward to hearing from you!

Rookie Answered on March 20, 2023.
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I’d be happy to get on a call to discuss your company’s CRM and Case Management implementation to get you to go-live customized to your company’s needs. Please feel free to email me at

Beginner Answered on March 20, 2023.
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