Automatically send email when a case/support ticket has completed 3 hours from his last changed?
I want that an email should be auto triggered when a case has completed his 3 hours in a same status from last one.
How can I do this? any help is highly appreciated.
Beginner Asked on May 24, 2022 in SuiteScript.
Have you tried Case Alerts at Setup>Support>Case Alerts (Beta)? SuiteAnswer ID: 99915 Setting up a Case Alert on Support Cases & SuiteAnswer ID: 62959 Case Alerts on Support Cases
They are based on Saved Search and use an email Template
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