Automatically send email when a case/support ticket has completed 3 hours from his last changed?
Hi,
I want that an email should be auto triggered when a case has completed his 3 hours in a same status from last one.
How can I do this? any help is highly appreciated.
Thanks,
Titu
Have you tried Case Alerts at Setup>Support>Case Alerts (Beta)? SuiteAnswer ID: 99915 Setting up a Case Alert on Support Cases & SuiteAnswer ID: 62959 Case Alerts on Support Cases
They are based on Saved Search and use an email Template
Take a look at all the additional articles at the bottom of the pages too.
