Authentication Error

Hi All,

My office computer and my laptop successfully connects to my working restlet but my other desktop computer doest not. It always throw an error “Invalid login attempt”. Tried this in postman. Do i need something to uninstall / reconfigure in my desktop pc? It’s really weird af

Beginner Asked on September 17, 2019 in SuiteTalk.

Even connection thru suitetalk returns the same error

on September 17, 2019.

Is your computer is protected/remember authentication?  i think this is related with  2FA ?

on September 17, 2019.

It is not

on September 18, 2019.
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3 Answer(s)

“Invalid login attempt” is a generic error thrown by NetSuite when there’s something misconfigured in the authentication headers. The best way to troubleshoot this is to use the “Login Audit Trail” search. From there, you should be able to troubleshoot what went wrong with your parameters. It could be that you entered an extra character or blank space to one of your tokens (which is pretty common) or you’re not generating new timestamp or nonce.

To do this, follow these steps from the Help Guide:

  1. Go to Setup > Users/Roles > User Management > View Login Audit Trail.
  2. Check the Use Advanced Search box.
  3. Click the Results subtab.
  4. Add the following fields: Detail, Token-based Access Token Name, and Token-based Application Name.
  5. Click Submit.

    The Detail column displays error messages for any token-based authentication logins with a status of Failure.

Complete details can be found in this article:

/app.netsuite.com/app/help/helpcenter.nl?fid=section_1534941538.html

 

Beginner Answered on September 17, 2019.

Thanks for this one. I got the error detail of Invalid time stamp

on September 18, 2019.

It does work now. I just set up my time zone’s desktop pc same as my office pc and it worked now. Thank you very much!

on September 18, 2019.

For some reason the Login Audit Trail search didn’t show my failed attempts, while it does now show my successful attempts after I fixed my signature. Could have used the login error feedback while troubleshooting.

on June 6, 2020.
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Is your account configure to use IP Restriction?

Advanced Answered on September 17, 2019.

It shows that the ALLOWED IP ADDRESSES field is set to “ALL” in the company information. Already tried in different accounts which returns the same error

on September 17, 2019.
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clear cache and restart – it always work just like reboot :-0

Advanced Answered on September 17, 2019.

I am using postman

on September 17, 2019.
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