Hi,

Is there a NetSuite feature that is best equipped to track an internal process flow with tasks/steps moving between multiple users? For example, when we have a lead or prospect that needs to be converted to a customer, we would like to track tasks and email messages associated with this process, in the order of the departmental touches e,g, Sales tasks > Accounting tasks (upon Sales completion) > Customer Service (upon Accounting completion)

We have been using Support Cases to accomplish this and other internal workflows, but wondering if there are any alternatives.