RE: Track Email Open in NetSuite

Hi, is there a way to track when someone opens a standard email that was initiated from NetSuite? I’m not talking about campaigns, just regular email.

An example would be if a support rep sent an email to a customer. Is there a way to see if the customer opened it, either with a third-party SuiteApp or bundle, or by creating a customization?

mmascitto Beginner Asked on June 20, 2020 in Administration.
Add Comment
1 Answers


You can check the Request read receipt checkbox before sending the email.


RE: Track Email Open in NetSuite



Beginner Answered on June 22, 2020.

Thanks for that, though, it’s not quite what I need because it requires acknowledgement from the recipient. I think this info from Bronto is more along the lines of what I’m trying to do.

on June 22, 2020.
Add Comment

Your Answer

By posting your answer, you agree to the privacy policy and terms of service.