RE: Track Email Open in NetSuite
Hi, is there a way to track when someone opens a standard email that was initiated from NetSuite? I’m not talking about campaigns, just regular email.
An example would be if a support rep sent an email to a customer. Is there a way to see if the customer opened it, either with a third-party SuiteApp or bundle, or by creating a customization?
Hi,
You can check the Request read receipt checkbox before sending the email.
Thanks for that, though, it’s not quite what I need because it requires acknowledgement from the recipient. I think this info from Bronto is more along the lines of what I’m trying to do.
https://help.bronto.com/bmp/help-source/reference/r_bmp_messages_report_email_tracking_about.html
