RE: Reauthorize Rejected CyberSource Order
When CyberSource rejects a payment on an SO, I’m unable to correct the payment method and process the authorization again. NetSuite will save the order but won’t call CyberSource a second time. There is no new payment event, even though the Handling Mode field is set to “Process” (Payment Instruments is enabled).
I checked the payment processing profile and it’s set to accept orders when there is any security failure, not cancel it. I can’t find any configuration in Accounting Preferences or on the CyberSource profile to change this behavior.
Has anyone come across this? It’s seems unreasonable that your only option after a payment is rejected is to create a new sales order.
We have the same issue. Our solution is to process the payment in CyberSource and update the Invoice payment details. I think they put the new CyberSource reference number in and manually set the credit card approved checkbox, but I’m not sure of the exact process.