RE: How to post a payment from a past credit memo

We sell to several large retailers that constantly deduct from payment remits.  As we process the customer payment, we create a credit memo for the deduction.  Then we dispute with the customer.  Later in time, we often get paid back from the original deduction but normally a month or two or more after.  When we get paid back from past deductions/credit memos, we create a misc invoice to apply the payment against but then have lost the traceability back to the original invoice.  How do I recognize this payment against the original invoice number? 

JackGoodwim Rookie Asked on November 2, 2022 in Order Management.
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1 Answers

Hi,

When you get the additional payment, could you possibly:

  • unapply the credit you created
  • apply the new payment to the invoice
  • void the credit

Do you always get the full amount back though? Or is there sometimes a bit remaining that you’ve still credited?

Thanks,

Chris

Intermediate Answered on November 18, 2022.
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