How to post a payment from a past credit memo
We sell to several large retailers that constantly deduct from payment remits. As we process the customer payment, we create a credit memo for the deduction. Then we dispute with the customer. Later in time, we often get paid back from the original deduction but normally a month or two or more after. When we get paid back from past deductions/credit memos, we create a misc invoice to apply the payment against but then have lost the traceability back to the original invoice. How do I recognize this payment against the original invoice number?
Hi,
When you get the additional payment, could you possibly:
- unapply the credit you created
- apply the new payment to the invoice
- void the credit
Do you always get the full amount back though? Or is there sometimes a bit remaining that you’ve still credited?
Thanks,
Chris
