RE: Vendor Return Authorization Approval Workflow
Vendor Return authorization is not getting approved through workflow. Approval status field is set to approved in the final state of my workflow but still the main status of the transaction shows PENDING APPROVAL.
Can anyone advise what is needed to be done to do automatic approval through workflow?
There are a few possible reasons why a vendor return authorization (VRA) is not getting approved through workflow in NetSuite, even though the approval status field is set to approved in the final state of the workflow:
- The workflow is not active. To approve a VRA through workflow, the workflow must be active. You can check the workflow status by going to Setup > Workflow > Workflows.
- The VRA does not meet all of the approval criteria. Some workflows have multiple approval levels, and the VRA may need to be approved by all of the required approvers before it is fully approved. You can check the workflow approval criteria by clicking the Approval Workflow button on the VRA record.
- There is a bug in NetSuite. In some cases, a bug in NetSuite can prevent a VRA from being approved through workflow. If you have checked the workflow status and approval criteria, and you are still having problems, you can contact NetSuite support for assistance.