RE: How to Update a netsuite field Based on incoming email

I am trying to update the field of a record based on an incoming email.

I have a field with the following value

State 1

state 2

state 3

when I get an email into NetSuite and attaches to the record and has the subject state 2, I want to update the field with the value state 2.


I am trying to use the NetSuite workflow option and set field value based on saved search condition option, however the message saved search I have created doesn’t seem to be visible on the record workflow. Neither am I able to use a join message join condition

Jobsan Rookie Asked on July 26, 2023 in SuiteFlow.
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1 Answers

I’m afraid I don’t have any thoughts directly about your problem.
However, if you have a way to identify the record you need to update from the subject / body of an email, you would likely be better served writing an email plugin.

Beginner Answered on July 27, 2023.
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