RE: How to set reply to email address for Email Templates or Workflow Send Emails
Is there a way to set the Reply To Email Address for Email Templates or within the Workflow Send Email Action?
It is possible to set the Specific Sender of where the email is coming from but that Specific send’s email switches to an account based NetSuite email address that resembles for example
The first number string would be the account number, the second and third variables would be random hashes.
Trying to get the replies for our emails to go to a separate mailbox that we control rather than viewing each and every customer record within NetSuite looking for a reply.
We have created a different solution for a similar problem…. We created a new, fake employee with an email alias that was a catch all for our sales team….. Sales@mycompany.com this way when our workflow sends an email… it will come from that address and responses will be caught by someone on that email alias list.
Hope this helps.