RE: Error Fetching http headers

We have an intranet with a page that retrieves sales orders from NetSuite for viewing by our customer service team. This page makes 5 SOAP calls to get all of the information of for the order. This includes the order details, notes, item tracking, etc.

We have one user that frequently gets a blank screen and, through some troubleshooting code, we can see that the requests are failing with the error “Error Fetching http headers”.  This started happening a few months ago with a different order import integration program that also uses SOAP calls and we able to mitigate that by re-instantiating the connection service just before the SOAP call as it seemed they were timing out. But that seems to not have helped with our intranet page.

Any ideas on what could be causing this or how to correct it?

Scot Beginner Asked on September 10, 2019 in SuiteTalk.
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5 Answers

I am no where near my concurrency limits and yes, I plan to go restlet, when the resources become available. But I’d like to keep this limping along for a little while. It is strange that before May, we had no issues with this. Sometime in May, it started killing us.

Beginner Answered on September 10, 2019.

Consider installing the APM Bundle (Application Performance Management) (Official NetSuite bundle ID: 67350 ) to actually check the SOAP Integrations, that would give you a better view of your concurrency, even if you think you are not near the limit, this behavior indicates you are reaching that limit.

on September 10, 2019.
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