Shortcut won’t save to Shortcuts

Have a user who is trying to save a report to her shortcuts. She goes through the motions of saving but it never shows up on her Shortcut portlet.

Any ideas why this might be happening. We did clear browser cache and tried a different browser, but same results

Rookie Asked on July 22, 2021 in Dashboards.
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2 Answer(s)

Have you tried creating the shortcut manually using the report URL in the shortcut portlet? It will then show up under the shortcut list (star icon). That should resolve the issue. Let me know if this works!

Beginner Answered on July 22, 2021.
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This worked, Thanks!! I wonder what it up with using the star icon?

Rookie Answered on July 22, 2021.

Glad it worked! Can you mark my answer as the best answer, so others who run into the same issue know about the workaround? Thanks!

on July 22, 2021.
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