Shipping Costs tax is not calculating on sales order

Hey guys,

My customer placed an order on Shopify, and Shopify is calculating GST on the $15.00 shipping but it is not transferring over to Netsuite. And sometimes the shipping cost is not showing in the sales order summary.  Please let me know if you have a method that can help me to solve this problem. I really appreciate your help.

Rookie Asked on June 3, 2020 in Accounting.

You probably need to share you your orders are being created in NetSuite. If via SuiteTalk SOAP, then the request xml  from the logs would help. If via suitescriptm the code used to set the shipping cost and tax would be needed.

on June 3, 2020.
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