Removing SO# from subject

Hello,

We use Magento for our site and they have a different order # than Netsuite but when we tried to enable emails for order confirmation but the subject for the email has the SO# from netsuite. Is there a way to remove SO# from the subject line? We tried email preferences and creating a template so far.

Rookie Asked on June 23, 2021 in How To's.
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We have found this not to be possible to modify, with other transaction types/emails. I would recommending reaching out to NetSuite Support, just in case, but I wouldn’t count on a positive response.

Beginner Answered on June 24, 2021.

Thanks, they responded a couple of days ago about the ticket that I submitted.  I appreciate the response.

will update if they provide an answer.

on June 29, 2021.
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