online customer form directly to case page without login and menu

Can we use external online customer form directly to case page without login and menu?

We would like to identify the customer by email in the online case form/

Rookie Asked on October 20, 2021 in Support Management.
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4 Answer(s)

HI

Can you please try to elaborate more your question? It is not clear what you would like to achieve with the Online Case Form.

Thanks

Edo

Beginner Answered on October 20, 2021.
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We wanted to use customer portal, to enable customers to open cases in Netsuite  from external page.

Can we give them a direct linl to case without login and menu, and identify the customers contacts  by email field in the case?

Rookie Answered on October 20, 2021.
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You can provide to them the “PUBLISHABLE FORM URL” that is available on the “Online Case Form” under the “External” tab.  That URL is only availabe if you have ticked the box “ENABLE ONLINE” in the Online Case Form setup.

In the form the customer should fill in the field for the email address (you can label it as Contact Email Address).

I hope this helps.

Cheers

Edo

Beginner Answered on October 20, 2021.
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Thank you! I will try it.

Rookie Answered on October 20, 2021.
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