Is there a way to have out of stock items to appear on pick tickets?

Back Story:
So we have a problem with items not appearing on pick tickets.  It happens when we are out of inventory for those certain items. I understand that NetSuite won’t print out items on a pick ticket if they cant be fulfilled but I want to have something appear on the pick ticket so we know there are other items on the customer’s order.

We run into the problem where a customer orders Item A and Item B. But on the pick ticket, only Item A appears so then fulfillment sends that out and is confused why that SO# is still open in the pick ticket system.

Question:
So, is there a way to add something to the pick ticket to show one of the items from the Sales Order is on backorder or not available but is still apart of this order? Is there a simple switch to flip or would I need to find something custom for this problem?

Rookie Asked on February 22, 2021 in Inventory.
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1 Answer(s)

Setup > Accounting > Accounting Preferences > Order Management > Picking/Packing > SHOW UNCOMMITTED ITEMS ON PICKING TICKETS

The description of this field seems like it could be your solution:

“Check this box for picking tickets to include items that are not yet committed to the order. This means that the picking ticket can include items that are not yet available to be picked.

You might also find the field SHOW ADDITIONAL ITEMS ON PACKING SLIPS helpful depending on your business processes:

“Determine how items appear on packing slips: None – Show only items being fulfilled in the shipment.  Unfulfilled Items on Order – Show only unfulfilled and partially fulfilled items on the packing slip. Line items that are completely fulfilled do not appear on the packing slip. All Items on Order – Show all ordered items. Any quantity yet to be fulfilled appears in the Remaining/Back Ordered column. Line items that are completely fulfilled appear on the packing slip.”

Rookie Answered on July 20, 2021.
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