Invoicing Sales Orders

We are trying to use the invoice Sales Orders for the first time.  We selected the customer and he emailed a copy of the SO report and an empty Invoice.  Do we not have something set up correctly?

Beginner Asked on September 24, 2020 in Billing.

I checked the options on the customer (see attached image) and it looks like it is set right

Invoicing Sales Orders

on September 24, 2020.
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