Error while editing shipping method.

If we change the shipping method on an order BEFORE we try to authorize a credit card payment, it grinds away forever, then pops up the below warning and reverts the invoice back to how it originally was (without any changes we made; the shipping method, etc).
The reason we’d change orders is to add a signature (for ss info), or make it Priority Mail for a location like Puerto Rico or Guam, etc.
Notice
Warning: Transaction failed to save in NetSuite, BUT was processed through the gateway with reference number . The details of the used payment processing profile are: Id = 1, Name = Cybersource, Type = CYBERSOURCE
Rookie Asked on January 26, 2022 in Order Management.
Add Comment
0 Answer(s)

Your Answer

By posting your answer, you agree to the privacy policy and terms of service.
  • This site made possible by our sponsors:   Tipalti   Celigo   Limebox   Become a Sponsor