Edit Default Fields ?
I’m having an issue where, we need to be able to ship internationally, but are unable to get descriptions for inventory items, only Assembly items.
Looking in our system, it appears someone tried to solve this by creating a new description field, that is available for Inventory Items, but that doesn’t pull for sales orders, and item fulfilments.
Is there a way to either, make the standard field, available or to reconfigure sales orders/item fulfilments to use the other field?
I know short term, I could probably do an import for the sales order to fill out the field, but obviously that’s not ideal.
When you say that you’re “unable to get descriptions for inventory items”, do you mean that the native “[Sales] Description” field is missing from inventory item records?
If this is the case, it could be that someone has either moved or hidden it on the Inventory Item custom form.
Try editing the custom form and look for the description field, then moving it to the correct place and/or un-hiding it.