Can’t Create Purchase Order from Sales Order with Service for Resale Item

Is there a way for NetSuite to handle this?  We cannot figure out how, maybe there is a setting we need to change?

Rookie Asked on February 26, 2020 in Order Management.
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4 Answer(s)

Have you set the item to be a special order item?  (either on the item record or at the line item level)

Intermediate Answered on February 26, 2020.
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RE: Can't Create Purchase Order from Sales Order with Service for Resale Item

 

It’s not an item, it’s service.  Here is how the record is saved in NS

Rookie Answered on February 26, 2020.

If any of my responses come in handy, don’t forget to up-vote and mark as best answer.

on February 26, 2020.
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Sorry, I see that my subject says “item”, but it’s not really.  We’re having an item serviced by a vendor, then reselling the service to our customer (essentially, we’re a middle man between our vendor and customer)

Rookie Answered on February 26, 2020.
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The setting for “special order item” simply indicates that every time you have a sale for it, the system will generate a PO for it.  However, I have bad news.  The ability to auto-generate the PO for a service item for resale doesn’t exist.  Please see this article.

https://netsuite.custhelp.com/app/answers/detail/a_id/62838/kw/service%20item%20for%20resale

If it was me, I would just create a non-inventory item for resale and name it “service item”.  Non-inventory items for resale and service items for resale are not the same… but they have a lot of similarities.

Intermediate Answered on February 26, 2020.

We were previously doing that, but there are tax consequence for selling a “service”, versus selling an “item”.  Using the non-inventory item tag still says that it’s  a tangible good, so it’s taxed differently than a service event.

on February 26, 2020.

I am having the same issues, did you find a resolution (outside of a non-inventory item)?

on August 27, 2020.
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