Any users aware of problem with emailed invoices not being received by customers?
We are using scheduled batch billing that runs at night using saved searches. The invoices are emailed based on addresses on customer record. More than 50% of the time, the customer does not receive the invoice, but they do receive emailed statements. We know the addresses are correct. NetSuite denies any problems on their side. DNS keys have been created for our domain. TIA
Also, are you sending documents in the same format with both functions?