Workflow: CC not being sent to recipient using standard field.

I want to be able to use a workflow to send a mail to a specific user whenever a record is being changed (it will go through a quick approval flow).

However, no mails are being delivered when I add the person’s e-mail in the standard field for the CC (recipientccemail).

I can see when I get the mail myself that there is a CC in the header of the thread.

Anyone who has an idea of what I can do to send the e-mail? it’s static so it will always be the same person.

Rookie Asked on February 6, 2023 in Vendors.
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1 Answer(s)

Few thoughts:

– Go to the record itself > system information > workflow history > view the log

– Type page:sent email in global search bar to see the list of emails that are sent in netsuite

– Is the employee active?

– Is the netsuite email on the block list of whatever security/spam filter software the IT team uses or microsoft exchange etc…?

– ask IT team to do a email trace report on the user mailbox to determine if there is anything.

Beginner Answered 6 days ago.
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