Unapply “Paid in Full” Bill to Purchase Order
So I had a situation where someone from accounting was supposed to create a bill for just one line item on a PO and instead created the bill for every line item and now the status is Paid in Full. What is the process to reverse or delete the bill so we can redo the process? I’ve tried looking through Suite Answers but I can’t find my use case.
Delete the payment then the bill. Recreate bill then recreate payment. However, it sounds like you are applying to a single line of the bill… but it covered the full amount. Even if you apply the bill to a single line instead of all of them…. if the single line amount matches the total amount, it will still be paid in full.
Delete the Payments and the Bills that were created in error. Basically, If one one bill you added all the line items you can edit and delete the line items and the status would revert to Partially Fulfilled. If individual bills were generated for each item, you can delete the bills/payments created in error.
Note: You’ll need appropriate role/permissions to achieve this. So, this is best done by your administrator.
Hope it work!