UK HSBC MT940 imports – has anyone been able to implement?

I am trying to import bank statement MT940 files into NS but receive the following error.


The file could not be parsed or imported, because of the following error in the JavaScript file:
The file upload failed because of an internal error. If you have repeatedly received this error message, contact customer support.

I did install the parser plug-in,  added the MT940 as a file format and inserted my account key.

Has anyone had any luck in that integration?




Rookie Asked on April 6, 2020 in Banking.
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1 Answer(s)

Hi Ibicaetano,

Have you been able to solve your issue? If not, do not hesitate to contact me.



Beginner Answered on May 23, 2020.

Hello Ma! Unfortunately no answers yet. Sorry, a rookie here in this forum so haven’t found a way of contacting you. My email is – please shoot me an email if you can! Have a lovely weekend

on May 24, 2020.


We are having the same – we have been able to import, match and reconcile some of our bank statements from HSBC but for some reason other statement imports are failing.  We have the parser plug-in installed and active with MT940 format but still failing on some of our bank accounts.

Doesn’t seem to be logical at all.

Do you have any idea of what else to test or check?

Thanks in advance.

on July 14, 2020.
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