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Suitescript or Workflow and case management

I am using the default case management however I am building a more unified UI

As part of that I am using suitescript to send email and I want the reply to come back to the original case.

I have tried

  • Manipulating the email

I can’t seem to get working

  • Merging cases with suitescript or workflow
  • Manipulating messages in suitescript or workflow

Regards

Rookie Asked on November 18, 2020 in Other.
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