Permission issues with KPI Scorecards

Has anyone noticed any issues with KPI Scorecard permissions suddenly not working?

One of ours stopped working last week for a few roles, but as far as we can tell, nothing has changed.

Rookie Asked on July 28, 2026 in Administration.

This happened to us as well.  All users and roles except Admin spontaneously lost access to KPI Scorecards. NetSuite permissions broke over the weekend when no one was using it, so it was not caused by us. All users except Admin now see a “Not enough permissions” when viewing a KPI Scorecard. We confirmed that nothing has changed. Everyone has full permissions to KPI Scorecards. Three roles were affected. We tried removing the scorecard and re-adding it. We tried other KPI scorecards and none will load. We can click direct links to the scorecard and see the content. However, it will not populate on the home page dashboard, so it’s the widget that broke and not access to the KPI scorecard. The widget being removed and re-added does not solve it.

on July 29, 2026.
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