Partner Access – PW Reset without Security Questions set

We have partners in our NS environment, and there is a situation where we have reset some contacts’ passwords, removed and granted access, but encountered an error where they must reset their own password.

We sent them a link to reset their own password, and when they attempt to, it stops them and says they are unable to because they have not yet set security questions.

Is there a way to restart the whole process without deleting and recreating them? Or simply a way to have them set their security questions for the first time?

Beginner Asked on January 19, 2022 in Administration.
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1 Answer(s)

When Admin resets the password in the system, it automatically wipes out the security questions so user can login with new password. Dont send them password reset link, reset their password and check the box for password change after login. See below

RE: Partner Access - PW Reset without Security Questions set

Advanced Answered on February 16, 2022.
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