Mixing Basic with Premium Support

Is it possible to have a contract with NetSuite with a mix of users, some on basic support and some on premium support to reduce overall user seat costs?

Rookie Asked on October 24, 2023 in Administration.
Add Comment
1 Answer(s)

No. Support is billed as a single line item across the term of your contract. It is not on a per-user basis.  I have seen other companies work with NetSuite partners on an hourly basis to get a backdoor into more responsive phone support with only basic support, but then you gotta pay them every time you submit a ticket where that is needed, so probably only worth it if you need urgent support very infrequently.

Intermediate Answered on October 24, 2023.
Add Comment

Your Answer

By posting your answer, you agree to the privacy policy and terms of service.
  • This site made possible by our sponsors:   Tipalti   Celigo   Become a Sponsor   Become a Sponsor