Issuing Credit Memo for Non-Return Items
I have a situation where a business will sometimes over-charge a customer on an invoice and needs to correct the situation. It appears that we can issue a credit memo from the invoice and set the line item quantities to 0 and the amount to how much over was over-charged, and we’ll get the desired GL Impact on the pertinent accounts.
The question is will creating 0-quantity credit memo lines affect things in an unexpected way. I’m assuming NetSuite will handle everything like costing and inventory value properly, but I’m hoping someone with experience could weigh in on if you think this is a bad idea.