Issuing Credit Memo for Non-Return Items


I have a situation where a business will sometimes over-charge a customer on an invoice and needs to correct the situation. It appears that we can issue a credit memo from the invoice and set the line item quantities to 0 and the amount to how much over was over-charged, and we’ll get the desired GL Impact on the pertinent accounts.


The question is will creating 0-quantity credit memo lines affect things in an unexpected way. I’m assuming NetSuite will handle everything like costing and inventory value properly, but I’m hoping someone with experience could weigh in on if you think this is a bad idea.

Rookie Asked on November 21, 2023 in Best Practices.
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The proper way to do this is to credit the quantity and rebill the same quantity at the new price.  I don’t think 0 quantity lines will do anything.  Any Price x 0 = $0.

Rookie Answered on November 21, 2023.

Thanks for the response Jamie! Ok – so you’re recommending a complete credit and then a stand-alone invoice for the same items to re-bill? How would I ensure the stand-alone invoice doesn’t decrease my inventory?

In NetSuite, the quantity x rate = amount formula doesn’t always hold up. You can set quantity to 0 and amount to $xxx and it does impact the GL for the $xxx you entered.

on November 22, 2023.
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