How to disable editing of a Customer’s address from a sales order form

We do quite a bit of drop shipping to our clients which then requires a once off/custom address on the sales order which is easily achieved by selecting ‘Custom’ from the shipping address drop down. However too many time we are having users click the pop-out or plus symbols next to the Ship To drop down which is then editing or added this address to the customer card.  I need to be able to disable the pop-out symbol/being able to edit the customer addresses and would like to remove the Plus/Add symbols as well. Any help on how to achieve this would be much appreciated.

Beginner Asked on March 15, 2023 in How To's.
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1 Answer(s)

Came across this first which i  then tried and went through the sales process etc…

I set the ‘Customer’ permission on a sales role to ‘Create’ which prevents the role from editing/modifyin that Address Card pop out option, user can still view it but the override check box is non clickable including the default billing/shipping etc..

They can still select custom to modify the address as a one off.

Neither the Bill To Address and Deliver To Address didn’t change any or add new address on the customers account when i checked. From my testing it works if i understood your case correctly.

Hopefully this points you in the right direction and let us know.

Rookie Answered 4 days ago.

Thankyou however we need the users to still be able to edit the customer just that they should not be doing it from the sales order page.

3 days ago.
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