Dunning Email Sending Queue is empty after the release of Customer Dunning WF Scheduler

Dear Community,

Could you please, help with the below question.

I am running the Dunning E-mail sending queue for the first time and after setting up a dunning procedure, with Customer level evaluation criteria, schedule is manual and respective templates and 3 dunning levels have been assigned. Customer master data of a test Customer has been updated with the dunning procedure, dunning manager and recipient.

I have executed the Customer Dunning WS Scheduler, as an admin in a testing release status.  The Dunning  e-mails sending queue is empty.

Please, advise what to be checked in order to make the process workable?

Thanks in advance.

Kind Regards,


Rookie Asked on September 28, 2020 in Order Management.

I removed your email address – given that this is a public facing website – publishing your email may be unwise.

on September 28, 2020.
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Facing the same issue. Did you find any solution for this?

Rookie Answered on November 18, 2020.
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