Due Date/Terms Not Displaying on One Customer’s Invoices

What would make the due date and terms of one customer not display on invoices (printable/emailable invoices)?  All other terms customers (including other customers with the same 2% 10 Net 30 terms as the problem customer) display the due date/terms.  I’ve deleted and re-billed several times after changing customer settings and nothing makes these fields display on the invoices.

Any insight any of you can provide would be greatly appreciated.


Rookie Asked on June 8, 2020 in Billing.
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1 Answer(s)

This is not a usual issue which arise in NetSuite. But probably we need to check the template we are using to print our invoice, In template we need to check from where term value is being fetched.

It may be from invoice or from related record like sales order. There is also a possibility of any special condition which might have be implemented.

Beginner Answered on June 12, 2020.
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