Customers who pay by direct debit – allocating credit memos

We collect payment from our customers via direct debit.

We run the direct debit collection process in NetSuite to give us a csv that is sent to our bank, we use the “Invoice Payment Processing” in NetSuite and input the “Due Date To” date for the collection date.

The process does NOT include credit memos on customers accounts that need to be allocated to any invoices before we run the collection.

What do other users do?

Does your company automatically refund ALL credit memos and therefore does not have this problem?

Currently we have customers complaining that we are collecting too much from them as they have a credit memo on their account – and they are correct to complain. What can NetSuite do?

Rookie Asked on June 1, 2021 in Best Practices.
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1 Answer(s)

Hi Laurie,

Unfortunately I don’t have an answer for you.

We’re having the same problem. What we do is settle the credit memo with open invoices (accept payment on the customer record), before running the invoice payment processing.

In that way, at least the customer doesn’t pay too much, but if you use e-mail notifications for direct debits, the credit memo will not be printed on the e-mail notification.


Rookie Answered on September 22, 2021.
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