credit note can only be issued manually and not from an updated sales order?

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Hello, we are migrating our existing systems to NetSuite and today was told that the credit note can only be issued manually and not from an updated sales order? can anyone help please? Thank you

Rookie Asked on July 7, 2022 in Billing.
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You can create Credit Memos (and Customer Refunds) from Return Merchandise Authorizations (“RMA”), if you use RMAs.

You can create Credit Memos from Invoices.

You can create Credit Memos manually

You can create Credit Memos for Sales Tax only by following the SuiteAnswer ID 12063

Beginner Answered on July 7, 2022.
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Thank you

Rookie Answered on July 7, 2022.
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