Analytics Connect no longer accepting user credentials

It seems that since 1st December I have not been able to use Analytics Connect.  This has been working fine up until now.

We are using a user with the Connect rights, and the Role does NOT use MFA.

The error message we are getting in ODBC test suggests that MFA is enabled for the role (which it isn’t)

I am not sure what to do.  I have tried creating another role, but get the same error.

I thought that maybe I could use oAuth, but I dont know enough about this.  If this is simple to set up, perhaps someone will be able to outline the steps I would need to take.

Anybody else having the same issue.? Is this something that has changed in NetSuite?

Any responses will be welcome.




Rookie Asked on December 5, 2023 in SuiteAnalytics Connect.
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1 Answer(s)

I understand that you are unable to use Analytics Connect since December 1st and are receiving an error message suggesting that MFA is enabled for the role, even though it is not. You have tried creating another role but are still getting the same error. You are interested in using OAuth but are not sure how to set it up.

Here are some steps you can take to troubleshoot the issue:

  1. Verify the role permissions: Double-check the permissions of the role you are using to connect to Analytics Connect. Make sure that the role has the necessary permissions to connect to Analytics Connect and that MFA is not enabled for the role.

  2. Check for NetSuite updates: Check if there have been any recent updates to NetSuite that might be affecting Analytics Connect. If there have been any updates, make sure that you have installed the latest version of Analytics Connect.

  3. Clear the ODBC cache: Try clearing the ODBC cache to remove any cached credentials that might be causing the error. To clear the ODBC cache, follow these steps: a. Open the Control Panel. b. Click on Administrative Tools. c. Click on Data Sources (ODBC). d. Select the NetSuite ODBC data source and click on Configure. e. Click on the Advanced tab. f. Click on Clear Defaults. g. Click on OK.

  4. Use OAuth: OAuth is a secure authentication protocol that can be used to connect to Analytics Connect. To use OAuth, you will need to create an OAuth application in your NetSuite account. You will then need to configure your Analytics Connect client to use OAuth.

Beginner Answered on December 6, 2023.
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