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Add Custom Column to Support Case

I want to add a custom column to a Support Case record type. I know you can add body fields by creating a new CRM field. Is it possible to add line fields? I don’t see an option anywhere.

Beginner Asked on March 27, 2020 in Administration.

OlivierGagnon

Line field for what? Cases don’t have a sublist section, unless you mean secondary linked records types (like time)?

on March 27, 2020.
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mmascitto

I figured it out. There was some custom work done and they set up a custom record and made it into an effective sublist. Thanks!

on March 28, 2020.
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