RE: Workflow guy from last week. I’ve narrowed my problem down. I need more help
After much more testing with both scheduled and entry based workflows, I have come to the conclusion that the problem is that none of the delays on any of our workflows are working.
I created a new very straightforward workflow with the sole purpose of emailing me when it moves between states. It’s scheduled on a 30 minute schedule, and there are only two states with one transition between the two. When there’s no delay on the transition, the workflow runs perfectly. When I add a one hour delay on the transition the record just gets stuck on entry.
I double checked with some other workflows that were created by people who no longer work here that I have confirmed with them used to work, and those ones are also getting stuck on delay now. They haven’t been touched.
The only major change that happened about a year ago is that our partner helped us with a project that moved all our customer records to a different subsidiary. I can’t think of a reason why this would cause issues with the delay in a workflow but they have caused unexpected problems in other parts of our CRM so I’m not going to rule it out yet.
Are there any settings that I’m missing that would prevent a delay from kicking?
Any and all help is much appreciated. Thank you.