RE: Uploading a Sales Order with 1,700 lines times out

I have a few of SOs with between 1,100 and 1,700 lines, containing a total of a few thousand items. We upload them with the status “Pending Approval”, but when we go to approve them, the approval times out.  After several minutes and we get a generic “Error: An unexpected error occurred”. Occasionally we’ll get a webserver-style “The gateway request timed out”.

I’ve opened a case, but the answers don’t make sense. The initial answer I got was “The limit for a CSV is 5000 lines”, but I’m clearly well under that. When I asked for clarification, I was told “The limit is 5000 lines for uploading, but if you want to approve a big CSV via the web, the limit is really 500″.

They suggested we try and upload the same ~1,700 line CSV with the status “Pending Fulfillment”. When we do that, we get a different error:


Error;int ID;Status

An unexpected SuiteScript error has occurred;5387598;Pending Fulfillment

Any suggestions?

Thanks!

Chris

bitpushr Rookie Asked on December 4, 2019 in Billing.
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5 Answers

How often do you need to do this?  If this is a one time thing… you could handle it in pieces…  Create the SO… csv import to add 500 lines, then repeat that 3 or 4 times until you have all the lines you need.  Obviously this isnt a long term solution.  Do you have any complex scripts or workflows that are running on SO creation or edit that might be slowing down your process?

Intermediate Answered on December 5, 2019.
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